Frequently Asked Questions

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My keyboard and mouse do not respond, even though the computer recognized the receiver when I plugged it in. What do I do?     U2

Program the receiver to accept the code of the keyboard and/or mouse. The receiver must be plugged in and the computer powered up. With a paper clip press the ID change button on top of the receiver (silver side) and within 20 seconds hit a button on the device (i.e. press a key on the keyboard, hit a button or use the scroll wheel on the mouse, or press one of the buttons on the remote).

Repeat this process for each device that is not responding.

How do I program the Keyboard, mouse or remote to a new channel?     com program

Programming a new channel (aka address or ID) is a three-step process.

1. Change the ID on the device. For the keyboard or mouse, push the ID change button on the back of the units with a paper clip or other small tipped device. For the remote, hold the escape and the blank out buttons until the LEDs blink.

2. Program the receiver to accept the new code. The receiver must be plugged in and the computer powered up. With a paper clip press the ID change button on top of the receiver.

3. Immediately hit a button on the device (i.e. press a key on the keyboard, hit a button or use the scroll wheel on the mouse, or press one of the buttons on the remote).

Repeat this process for each device you wish to program to a new channel.

When I don't move the mouse after awhile, it will not wake up. How do I wake up the mouse without clicking the mouse buttons?     com mouse

Just roll the scroll wheel to wake up the mouse after a power conservation mode (sleep mode) is entered. This will re activate the mouse without accidentally left or right clicking.

Why doesn't the ESC button on the Communicator Remote escape when I press it?

    com esc

The ESC button on the remote requires the user to press and hold for 3 seconds to escape the presentation. The reason for this is to prevent accidental button presses that could cause an unwanted escape.

Can I buy a replacement USB receiver for my Communicator?     comm receiver

The USB receiver for the VersaPoint Communicator is available for $29 (plus applicable taxes and shipping charges). To order it, please call customer support at 1 (888) 696 3500 and ask for part number 54-98888.

What signals does the Communicator Remote send when I press the buttons?     comm buttons

The VersaPoint Communicator presentation remote sends the following keystrokes when a button is pressed: for the left and right arrows, it sends Page Up (PgUp) and Page Down (PgDn). The top button sends an Esc keystroke if you hold it down for three seconds. The middle button (launch presentation) sends F5. The bottom (hide slide) button sends a lowercase 'b'.

Is the Communicator Suite available outside North America?     Com outside us

The VersaPoint Communicator is a radio frequency device. It uses a frequency that is legal in North America only. We do not have a European or Asian version of the Communicator suite at this time.

My Communicator mouse (VP6410) goes through batteries very quickly. How long should a set of batteries last?     mouse sleep

Under normal use, a set of batteries in the VersaPoint Communicator mouse should last around three weeks. If your mouse does not have a power switch, then it goes into automatic standby/sleep mode.

There are four sleep levels. After one second, it goes into standby.
After 11 seconds, it goes to sleep and the current draw drops some more, and some more after 2 minutes. If left unattended for more than 22 minutes, it goes to deep sleep which requires a button press to wake it up. The current draw at that point is very minimal at about 45 uAmps.