Frequently Asked Questions

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I have Windows Vista, do you have support with the special affects software for Vista?     rf vista

Please click on the following link to download the RemotePointRF software for Vista:

http://www.smklink.com/library/media/other/RPRF%20Vista%20x86%20Package.EXE

In PowerPoint 2007, when I right click a menu appears. How can I just reverse slides with a right click, without the pop up menu appearing?     reverse 2007

Click on the Office button. Then click on the PowerPoint Options button (on the bottom of the window). Next select advanced, then under the slide show heading, uncheck the "Show menu on right mouse click" box.

I installed the RemotePoint RF software and plugged in the receiver to the USB port but Windows XP says a Windows 2000 driver is needed. The remote moves the cursor like a mouse, but the 4 programmable buttons do not work. What do I do?     2000 driver

Please download the latest version (3.3) from our web site, www.smklink.com. Select the Customer Care tab -> Download Center.
Before installing the new version, please close the program by right clicking the blue RF logo in your system tray and clicking exit.
Now, re-insert the CD and allow the program to be removed (it will do this automatically).
Plug in the receiver in the USB port and make sure the remote can be used as a 2 button mouse.
Finally run the new downloaded file and it will install the new Windows signed version. The error message will no longer appear and you will be able to use and program the 4 numbered buttons.

Is there a Windows XP driver for RemotePoint Rf, VP4800 or VP4810?     rprf xp

For basic mouse functionality the preloaded driver on your Windows PC will be automatically loaded with plug and play. All the grey buttons on the remote will now function. If the mouse buttons do not work please see the next FAQ.

If you would like to use the 4 colored programmable buttons then please download RemotePoint Rf version 3.3 from our website. The link for the zipped file is:

http://www.smklink.com/library/media/other/rprfsetup.exe

Uninstall any previous version of RemotePoint RF prior to downloading the file.

Once download is complete, you can run the file and follow the prompts until Finish.

You can either run the installed application from your Startup folder or restart your computer.

Double click the RF logo in your system tray to customize the four (4)buttons.

I plugged the RemotePoint RF receiver into my USB port but I cannot move the cursor. What do I do?
   

While in Device Manager, double click on mouse, and then double click on RemotePoint RF (USB).
Go to Driver, then Update Driver.
Click on Specify the location... then Next.
Select Display a list of all the drivers... then Next.
From the list, select HID Compliant Mouse... then Next.
Follow the prompts again until Finish. Reboot your computer.
You should now be able to use your RemotePoint RF as a two-button mouse.

In PowerPoint, when I right click, the slide does not reverse, but a menu appears on the screen. (reversing slides) (backing up slides)

    reverse

In PowerPoint, go to Tools -> Options -> View and UNCHECK the box that says "show pop-up menu on right mouse click," then select "OK."
This will allow you to reverse your slides with the right mouse click.

How do I change channels (or address) on the RemotePoint RF, VersaPoint RF keyboard or RemotePoint RF Combo?     Channels

To change the channel, reset the DIP switches on the receiver (located between the antenna and the cable on back of the unit). For the new channel to take effect, you must unplug the receiver and after 5 seconds plug it back in or restart the computer.

Look at the label on the bottom of the receiver to identify the channel you want, and then match the transmitter (handheld unit) to that channel number.

To program the transmitter, simultaneously hold down the left and right arrows for about 10 seconds. You should see the backlights flash after 10 seconds.

Once the backlights flash, press the button with the channel number that matches the receiver. For channel 5 or higher, first push the LASER button, then the button that is 4 less than the channel you want. Channel 5 would be LASER button plus number 1.

There are similar DIP switches in the keyboard's battery compartment. Set them to the same position as the ones on the receiver.

I only use my RemotePoint RF for presentations. The rest of the time I use the standard mouse on my computer. How do I get it NOT to load automatically when my computer starts up?     startup

Click start on you computer screen,
Go to programs,
Go to startup,
Find the program RemotePoint RF,
Drag it to you desktop and drop it.

Now it will only start when you click the RemotePoint RF program icon on your desktop.

How do I disable the mouse functions on the remote but still have use of the programmable buttons?     Disable Mouse

You need to have RemotePoint RF ver. 3.3 software running. Go to the Device Manager (Control Panel->System->Hardware->Device Manager) and expand Mice and Other Pointing Devices. Right click on HID compliant mouse and select disable.

I've uninstalled RPRF 3.0 but I still get an error message saying I need to remove a previous installation before I can install another one.     Cleanup

Look for two keys in the registry. If they exist, delete them and rerun the installation.

1.
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\{E7B95CFA
-75FB-4F5B-B907-88D7976144C1}

2. HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\InstallSh
ield_{E7B95CFA-75FB-4F5B-B907-88D7976144C1}

Once the keys have been deleted, the installation should be successful.

If not, you may need to use the Windows Installer Cleanup Utility:
http://support.microsoft.com/kb/290301/

Does the RemotePoint RF work in a MAC.     Mac rf

The RemotePoint RF works in a MAC as a one button mouse. You must use the USB port. The programmable buttons will not work in a MAC. The software on the CD should not be loaded, as it will not work on a MAC OS.

Will RemotePoint RF work on an NT workstation?

   

Because Windows NT does not support USB, the software was not configured to work in NT.

RemotePoint RF will work in Windows NT workstation as a two-button wireless mouse with a laser pointer. Being a Microsoft compatible mouse, it is not necessary to load the RemotePoint RF driver to operate in the "Mouse Mode". You can use the standard Windows PS/2 drivers. This will allow you to use it to control the slide transitions in PowerPoint.

What is the Manual Uninstallation Procedure of RemotePoint RF software?    

1. Delete the application files, by deleting the following application folder and all its contents {App}\Remotepoint RF where {App} is the folder that the user selected at installation to store the application in.
Typically this folder is "c:\Program Files\Remotepoint RF".

2. Delete the data files by deleting the following folder and all its contents {UserAppData}\Remotepoint RF where {UserAppData} is the users Application Data Folder.
Typically this folder is "c:\Documents and Settings\<USERNAME>\Application Data\Remotepoint RF".

3. We in no way support the manual removal of entries from the Registry.
Deleting the Remotepoint RF entries from the registry is not essential and will not affect the operation of your computer. We do not recommend it!
A mistake deleting from the registry can render your machine unusable. So only proceed if you are confident
If you wish to proceed then, follow these steps...

Open regedit and navigate to HKEY_CLASSES_ROOT\RemotePoint RF_Config and if it exists, delete the folder.

Open regedit and navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Classes\RemotePoint RF_Config and if it exists, delete the folder.

Open regedit and navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Current Version\App Management\ARPCache\Remotepoint_RF_is1 and if it exists, delete the folder.
Repeat the above replacing _is1 with _is2, _is3 etc.

Open regedit and navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Remotepoint_RF_is1 and if it exists, delete the folder.
Repeat the above replacing _is1 with _is2, _is3 etc.

I am using Windows Vista? Is there a Vista version of the RemotePoint RF software?    

Please visit http://www.smklink.com/support/downloads.html and download either the 32-bit or 64-bit version, as necessary.