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Frequently Asked Questions
RemotePoint Navigator
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My receiver is blinking green once in a while, but my remote does not respond. Only the laser pointer works. train Nav2.4 |
You need to train the receiver. Remove the receiver from the USB port and after waiting 3 or 4 seconds plug it back in.
Next on the Navigator 2.4 remote, hold the right arrow button down until the red LED on the remote turns on. (The LED is located on the outer ring just above the laser pointer button (starburst)).
When the LED lights up, the receiver's green LED will turn solid green (stops blinking). Release the button. The steady green will turn off and the light will blink red 3 times.
The receiver is now trained. When you press one of the buttons on the remote, the receiver's green LED will blink rapidly 3 times. This indicates the button press has been received.
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My computer is asking for a driver but no driver was shipped with Navigator 2.4. Where can I find a driver? |
The Remote Point Navigator uses Windows standard USB HID drivers. Windows XP, 2000 and ME have these drivers pre-loaded. For Windows 98, please print the attached file. It contains the instructions on how to load the HID drivers from Windows 98 and 98se. |
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I followed the instructions in the User Guide for first use, but my Navigator will not advance slides in PowerPoint. What do I do? |
First check that the red light in front of the laser symbol comes on when you press any button. If it does not, check that the batteries are fresh and installed properly.
If the light works correctly, it is possible that your receiver did not learn the address of your Navigator the first time you used it. You need to train the receiver.
Remove the receiver from the USB port and after waiting 3 or 4 seconds plug it back in. Next on the Navigator 2.4 remote, hold the right arrow button down until the red LED on the remote turns on. (The LED is located on the outer ring just above the laser pointer button (starburst)). When the LED lights up, the receiver's green LED will turn solid green (stops blinking). Release the button. The steady green will turn of and the light will blink red 3 times. The receiver is now trained. When you press one of the buttons on the remote, the receiver's green LED will blink rapidly 3 times. This indicates the button press has been received.
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Is Remote Point Navigator 2.4 compatible with Remote Point Navigator? |
No, a Navigator 2.4 remote cannot be used to communicate with a Navigator (916 MHz) receiver. Nor can a Navigator (916MHz) remote communicate with a Navigator 2.4 receiver.
Yes, a Remote Point Navigator 2.4 and Remote Point Navigator (900MHz) can operate in the same area without causing interference to each other.
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Can I use more than one receiver with a single Navigator 2.4 to control multiple PCs? |
Yes, you can train multiple receivers to respond to the same Navigator 2.4 by using that Navigator 2.4 to train each 2.4 receiver using the Train Receiver instructions in the User Guide. Navigator 2.4 cannot control Navigator (900MHz) receivers. |
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Can I use more than one Navigator 2.4 with a single receiver? |
No, only one Navigator can control a given receiver at a given time. |
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What is the difference between the Remote Point VP4100 and the Remote Point VP4150 PowerPoint remotes?
4100 vs 4150 |
The RemotePoint Navigator VP4100 uses 916MHz and can be used in the US and Canada. The RemotePoint Navigator 2.4 (VP4150 and EU model VP4160) use 2.4 GHz and can be used world wide, including the US and Canada. The VP4150 Navigator 2.4 can be identified by looking just above the round aluminum disc with the 4 buttons. The top button is the laser pointer on both models. Just above third button, The Navigator 2.4 has a red led (not the laser pointer). The receiver of the Navigator has a red reset button; The VP4100 Navigator receiver has a Window with a starburst around it. |
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What does the RESET button on the Navigator 2.4 Receiver do? |
The RESET button on the receiver does two things: it resets the receiver's channel to channel 1, and it erases any address it has learned from a Navigator 2.4 remote. Because the address from the remote is erased by RESET, the receiver cannot be used until it is trained again. See training the receiver in the User Guide. To use the RESET button:
· Plug in the receiver,
· Use a paper clip to press the RESET button
· Hold the RESET button down until the light on the receiver flashes red.
· Retrain your receiver following the instructions in the user guide.
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Will RemotePoint Navigator 2.4 work with presentation software other than Microsoft PowerPoint? |
The answer to this question depends on your software, however, there is an easy test you can perform with your keyboard using the "PgUp", "PgDn" and "B" keys to be sure. If the:
· PgDn key moves you to the next slide or bullet,
· PgUp key moves you to the previous slide or bullet,
· B key hides and reveals your slides,
Then Navigator will operate your software properly. If the keys do not operate as described above and you are using your software on a PC, consider purchasing either RemotePoint RF or Remote Point Presenter. These remotes come with software that allows you to change how the buttons work to match your software's requirements.
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My Navigator works intermittently, what should I do? |
Remote Point Navigator 2.4 communicates to its receiver using radio waves. All radio waves are subject to three types of interference: blockage, noise, and collisions. Intermittent operation is likely due to interference. See the section on avoiding interference for suggestions on solving this problem. |
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I am not getting the full range from my Remote Point Navigator 2.4, what can I do? |
Remote Point Navigator 2.4 communicates to its receiver using radio waves. All radio waves are subject to three types of interference: blockage, noise, and collisions. Loss of range is likely due to interference. See the section on avoiding interference for suggestions on solving this problem |
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Is 2.4GHz better than 900 MHz? |
Most people will not notice a performance difference between Navigator 2.4 and Navigator (916MHz). Technically speaking 2.4GHz offers a couple of advantages. It extends battery life by allowing higher speed transmissions of data so that the same amount of data is transmitted in less time, using less power. The 2.4GHz frequency band is approved for remote control use world wide other frequencies are not. |
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Will Navigator 2.4 work with my WiFi network? |
Yes, Navigator 2.4 is designed to co-exist with WiFi networks. How this co-existence works depends on the particular type of WiFi network you are using. See the questions relating to your particular type of network for more details. |
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Will Navigator 2.4 interfere with my 802.11a Network? |
No, Navigator 2.4 is designed not cause interference problems for 802.lla networks. Navigator 2.4 and 802.11a use different radio frequencies and therefore don’t respond to each other's radio transmissions. |
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Will Navigator 2.4 interfere with my 802.11b, or 802.11g Network? |
No, Navigator 2.4 is designed not cause interference problems for 802.llb or 802.11g WiFi networks. While both Remote Point Navigator 2.4 and 802.11x networks share the 2.4GHz band, Navigator and 802.11 products use this frequency band quite differently. The ISM 2.4GHz band actually encompasses frequencies ranging from 2.4GHz to 2.5GHz. Most WiFi networks use ¿Direct Sequence Spread Spectrum (DSSS)¿ technology that sends information spread across the frequencies 2.4000GHz to 2.4835GHz simultaneously. Navigator uses one of four pairs of distinct frequencies within the 2.4GHz band. DSSS technology was specifically designed to prevent interference from distinct frequency transmissions like those used by Navigator. Further, WiFi networks have built in error correction. In the unlike event of interference from Navigator, your WiFi network will recover from the interference error with minimum delay. |
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Will my 802.11a Network interfere with Remote Point Navigator 2.4? |
No, Navigator 2.4 uses a different frequency band from 802.11a so interference is avoided. |
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Will my 802.11b or 802.11g Network interfere with Remote Point Navigator 2.4? |
Generally, WiFi networks do not interfere with Navigator 2.4. When interference does occur it is because a WiFi transmission point is too close to Navigator's receiver. Of course, the closest WiFi transmission point to your Navigator's receiver is the WiFi transceiver in your own PC. It is best to avoid sending large blocks of data from your PC (such as file uploads) to the network while using Navigator. Receiving large blocks of data is not a problem, because in this case your PC is acting as a WiFi receiver instead of a transmitter. If you think you are getting interference from a WiFi network try the following:
· Move your PC away from other PCs or access points that are part of the WiFi network.
· Use the USB cable included with your Navigator to reposition your receiver. (For example use it to put your receiver in front of your PC. Your PC can act as a partial shield to prevent the WiFi signal from flooding Navigator's receiver.)
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Will Remote Point Navigator 2.4 interfere with Bluetooth devices? |
No, Navigator 2.4 will not generally interfere with Bluetooth devices. While both Navigator 2.4 and Bluetooth use the 2.4GHz band, Navigator and Bluetooth use the band differently. Bluetooth uses a spread spectrum technology called ¿Frequency-Hopping Spread Spectrum¿ (FHSS). Bluetooth uses 79 channels within the 2.4GHz band. It hops or changes channels 1,600 times a second. Navigator uses one of four pairs of distinct frequencies within the 2.4GHz band. Navigator’s channels are a subset of the channels used by Bluetooth. However, Bluetooth hops channels so frequently that there is less that a 1% probability of Navigator and Bluetooth transmitting on the same channel simultaneously. Further, because all Bluetooth devices use the same set of channels collisions between the transmissions of two Bluetooth devices are inevitable. Bluetooth uses automatic error correction to deal with these collisions. The same error correction operates in the unlikely event of a collision between a Navigator transmission and a Bluetooth transmission. |
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Will my Bluetooth devices interfere with Remote Point Navigator 2.4? |
No, Bluetooth devices do not generally interfere with Navigator. While both Navigator 2.4 and Bluetooth use the 2.4GHz band, Navigator and Bluetooth use the band differently. Bluetooth uses a spread spectrum technology called "Frequency-Hopping Spread Spectrum" (FHSS). Bluetooth uses 79 channels within the 2.4GHz band. It hops or changes channels 1,600 times a second. Navigator uses one of four pairs of distinct frequencies within the 2.4GHz band. Navigator's channels are a subset of the channels used by Bluetooth. However, Navigator transmissions are so short and Bluetooth hops channels so frequently that there is less that a 1% probability of Navigator and Bluetooth transmitting on the same channel simultaneously. Further, Navigator uses a paired frequency / paired transmission technology to avoid interference from Bluetooth. Navigator sends every command 4 times, alternating between two frequencies. This reduces the probability of a collision between a Bluetooth transmission and a Navigator transmission to near zero. |
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Avoiding Interference range |
Blockage:
Radio waves pass through most, but not all objects. In particular, metal objects can block radio waves. This can include the metal parts of your PC. You can usually eliminate blocking by moving or reorienting the position of your PC, or by using the USB cable included with Navigator to relocate or reorient your receiver.
Noise:
Just like it becomes more difficult to hear someone talking to you in a room crowded with talking people, it becomes more difficult for the receiver to detect radio waves from Navigator as the total number of radio signals in an area increases. There are three potential solutions to noise:
· Change the channel used by Navigator (instructions for this are in the User’s Guide).
· Move the receiver further from the source of the noise, e.g. away from WiFi connection points.
· Shield the receiver. A shield is a block that works for you. Use the USB extension cable to relocate the receiver so your PC blocks the source of the noise or put a metal object between your receiver and the noise source.
Collisions
Collisions occur when two products try to communicate on the same channel at the same time, for example, when two RemotePoint Navigator 2.4s are used at the same time. The best solution for this problem is to change the channel used by one of the Navigators. Instructions for changing channels are in the user’s guide.
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How do I get the special report for presenters? special report |
Thank you for registering your RemotePoint Navigator 2.4.
You qualify for a free special report on creating compelling PowerPoint presentations, by Dave Paradi, author of "Guide to PowerPoint." The report written just for owners of Navigator includes research on what annoys audiences and how to avoid these pitfalls in presenting.
To take advantage of this offer click the link provided!
http://www.interlinkoffers.com/
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Will RemotePoint Navigator 2.4 work with Windows NT? |
The RemotePoint Navigator 2.4 receiver works with USB only. Windows NT does not provide native USB support. If your computer has a physical USB port, there is company that supplies a USB driver for USB for NT. The company is called BSQUARE.COM. You can buy this driver directly from them at:
http://www.bsquare.com/products/usbwin40/
This driver will allow you to use the remote.
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When I press the blank out button nothing happens. black out |
The receiver comes from the factory set to send a "b" character when the black out button is pressed. In other languages another character may be needed. To change to the other options you need to plug the receiver in and press the button next to the LED with a paper clip. The LED will turn orange, this indicates it has been changed. Hit the button again and test your remote until the black out feature works. |
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How do I change the channel on my Navigator 2.4?
channel change |
1. Remove a battery from the Navigator 2.4 remote.
2. Replace the battery and hold down the PREVIOUS button for 10 seconds.
3. The LED on the remote will blink the number of the current channel. Press the PREVIOUS button to increase the channel by 1. Continue tapping until you reach the desired channel. (I.e. If the LED blinks once, then the remote is set to use channel 1. Press the PREVIOUS button twice to move to channel 3.) The LED will blink the number of the current channel.
4. Press the NEXT button to confirm the channel change.
Once you’ve changed the channel on your remote, you may need to re-train your receiver to accept the signals from your remote.
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I lost the USB receiver. Can this be purchased separately? |
Replacement 2.4 GHz USB receivers (VP6499) are available for $39.95 each plus $10 for shipping (via UPS Ground).
Please call our Customer Support at 888.696.3500 to place an order using your credit card.
You will need to train the new receiver to accept the digital code from the remote. To do this, plug it into your computer's USB port and immediately move you’re remote beside it.
Then, press and hold the NEXT button (right Arrow) for 10 seconds until the red light on the remote turns back on. At the same time, the receiver's LED should turn from flashing green to solid green then red and back to flashing green. The receiver should be trained. |
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