Frequently Asked Questions

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My Global Presenter will not work. I get the led on the receiver and the remote's led and laser pointer work, but it will not move the cursor on the screen.     train global

You may need to train the receiver to accept the digital code from the remote. To do this, remove the receiver from the USB port and re-connect it after a few seconds.

Then, press and hold the NEXT button (right Arrow) for 10 seconds until the red light on the remote turns back on. At the same time, the receiver LED should turn from flashing green to solid green then red and back to flashing green. The receiver should now be trained.

The blackout button turns my screen white or does not work at all.     white out

The receiver is setup to work in many languages. Some use alternate commands to black out the screen. To change this setting, find the small hole on top of the receiver. Use a paper clip or tooth pick to hold down the button while it is in the USB port. The light on the receiver will turn yellow. Try the blackout control again. If it still does not work, repeat the process until it does.

What is the difference between Global Presenter and Presenter Special Edition?
    special

RemotePoint Presenter Special Edition and RemotePoint Global Presenter are both designed to provide PowerPoint slide control, mouse control, and laser pointing with USB plug and play capability at up to 100 feet (30 meters) of range.

The key difference for Presenter Special Edition is the 32MB of presentation storage that is built into the receiver. Special Edition also has software inside the box useful for reprogramming of the remote buttons and creating special effects in your slide show.

One last difference is the radio frequency used by the 2 units. The Special edition uses 916.5 MHz. This is legal in North America only. The Global Presenter uses 2.4 GHz and can be used worldwide.

What is the difference between the VP4150, VP4160 (Navigators) VP4350 and VP4360(Global Presenters)?     compare remotes

The VP41XX series are the RemotePoint Navigators. These units have a 50' range and have 4 buttons to control your presentation. They use page up, page down and a 'b' for blanking out you screen. The fourth button activates the laser pointer.
The VP43XX series are the RemotePoint Presenters. These units have a 100' range. They also have mouse controls. In both cases the difference in the 50 or 60 suffix is the power of the laser. The VPXX60's are intended to go to Europe. The laser is less powerful to comply with CE standards. The US models, VPXX50's, have a more powerful laser pointer. All units require an open USB port to operate. All units operate on an RF frequency of 2.4 GHz.

What is the url for downloading the software?     global link

http://www.smklink.com/library/media/other/GlobalPresenter1.4.3.zip

What is the url for registering the Global Presenter     global reg

Please register your product using the url provided on the card. This is not the standard registration site. Once registered, there will be a link to the down load site. Please go to this link only from within the registration window. The link will not work if you copy and paste or if you save it for later use. Here is the registration url if you no longer have the card:


www.interlinkelec.com/registerrgp

I've just received a Presenter and have found that when scrolling around the screen the cursor move very slowly. How can I speed it up?
    presenter mouse

There are two things you can do. First is changing the mouse settings on your computer. This will affect all mice that are connected. The second thing you can do is also pressing down on the joystick while moving. This acts like an accelerator for the movement of the cursor.

I lost the USB Receiver. How can I get a replacement?    

Replacement 2.4 GHz USB receivers (VP6499) are available for $39.95 each plus $10 for shipping (via UPS Ground).

Please call our Customer Support at 888.696.3500 to place an order using your credit card.

You will need to train the new receiver to accept the digital code from the remote. To do this, plug it into your computer's USB port and immediately move your remote beside it.

Then, press and hold the NEXT button (right Arrow) for 10 seconds until the red light on the remote turns back on. At the same time, the receiver's LED should turn from flashing green to solid green then red and back to flashing green. The receiver should be trained.

Where do I get the free software mentioned on the registration card?    

You will need to register your remote, before you can download the free software. Please go to the following links:

Registration
http://www.crystalgraphics.com/presentations/pilot.register.asp

Software download
http://www.crystalgraphics.com/presentations/pilot.download.software.asp