Frequently Asked Questions

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The remote isn't working, what can I do?     express

First, make sure your ExpressCard remote is charged. Plug it into the ExpressCard slot of your computer (this is not the same as the PCMCIA slot but looks similar). You PC must be powered up while charging the card.

Next, put your ExpressCard remote into discovery mode. To do this press and hold the volume up and volume down buttons together on the remote for 5 seconds. Now have your computer look for new Bluetooth devices. You should find the Interlink VP6600 Media Remote Control listed (like a mouse).

If your system requests the you press a button with the remote, just use your standard mouse.

You can test your remote by using the volume up and down buttons in conjunction with your Windows volume control. You should be able to see the volume indicator go up and down.

Every button on the remote doesn't work in every program.     express buttons

This is normal. Your remote control sends standard windows commands for all of its buttons. Some programs do not offer every command. For example, a program might support next track / previous track but not support rewind or fast forward.

After I haven't pressed any buttons on the remote for a while, when I do press a button, nothing happens.    

The remote uses a rechargeable battery. What¿s happening is to give you the longest battery life possible the remote goes to sleep. It wakes up with the first button press, but it may be a couple of seconds before it reestablishes communication with your laptop. Once it has reconnected, you will need to press the button again. You can keep this from happening by pressing a button every 30 minutes.

Does ExpressCard Media Remote work with Class 1 or Class 2 Bluetooth?

   

ExpressCard Media Remote is a Class 1 Bluetooth device but will work with both Class 1 and Class 2 Bluetooth Receivers.

My notebook uses Bluetooth 2.0 EDR, will ExpressCard Media Remote work with it?

   

Bluetooth 2.0 is backwards compatible with Bluetooth 1.2 devices.

During setup, Windows is asking me to click a button with my Express Card Media Remote. I cannot move the mouse or click.     express card click

Just use your standard mouse to click the button before it counts down to zero.

Bluetooth detects the VP6600 during pairing but does not complete the installation. What do I do?    

Try lowering the security setting of your Bluetooth. Then pair the remote. Once pairing is successful, move the security to its previous setting.

My Express Card Media remote seems to only work with Dell Media Direct, not with any other program.     dell

Please download this patch from the link listed below. Unzip and run the setup file.

http://epadsupport.com/downloads/bc/Dell_Patch/

Is it ok to store the ExpressCard Media Remote in the express card slot for extended periods of time?     express battery

It's recommended by the battery manufacturer to keep Li-Poly batteries constantly charged. In fact, it's preferred to never let them completely discharge as the battery will lose capacity. The Expresscard has a battery monitoring and charging circuit that carefully manages the charge on the battery. It is perfectly OK to leave the Expresscard in the slot on the laptop as this keeps the battery from discharging completely. The management circuit keeps the battery safe from overcharging.